Complaints procedure
If something has gone wrong, we want to know. This is how to tell us, what we will do, and who else you can turn to.
Our commitment
We aim to give every patient excellent care. If you are unhappy with any part of your experience at Clear Braces Solihull or Omnia Dental Spa, please tell us. Complaints are handled courteously and promptly, you will not be treated any differently for raising one, and we use what we learn to improve.
How to complain
Speak to any member of the team, call 01564 822 224, email info@omniadentalspa.co.uk, or write to the Practice Manager at 243 Station Road, Wythall, Birmingham B47 6ET. The team will confirm who is responsible for handling your complaint.
What happens next
- We acknowledge your complaint within three working days, in writing if it was made in writing.
- We investigate. If your complaint is about clinical care it is referred to the clinician concerned unless you ask otherwise.
- We aim to give you a full written response within ten working days. If it will take longer we will tell you why and when to expect it.
- We offer to meet you to discuss the outcome if that would help.
Records of complaints are kept separately from your clinical notes and reviewed to identify improvements.
If you are not satisfied
For private dental treatment you can contact the Dental Complaints Service, an independent service run by the General Dental Council: 020 8253 0800, dcs.gdc-uk.org. You may also contact the General Dental Council itself at gdc-uk.org or the Care Quality Commission at cqc.org.uk or 03000 616161.